Refund and cancellation policy

This policy explains when you can cancel a DharaIQ purchase and get your money back. DharaIQ is operated by DharaIQ Technologies, registered as a micro enterprise (Udyam UDYAM-DL-06-0234179).

What this policy covers

This policy covers self-serve plans and credit packs bought on the DharaIQ website or in the DharaIQ portal. If you have a signed order form or agreement with us, its refund terms apply instead.

How the service is delivered

DharaIQ is an online service; nothing is shipped. When your payment succeeds, the plan or credits are added to your account straight away and you can start uploading statements. You get a payment receipt by email.

The 7-day refund

You can ask for a full refund of a plan or credit pack within 7 days of paying for it, as long as no statement has been processed with the credits from that purchase.

Once a statement has been processed with those credits, or after the 7 days have passed, the purchase is not refundable.

What cannot be refunded

• Credits that have already been used to process a statement.
• Free trial credits.
• Prepaid wallet balances, unless we have agreed otherwise in writing.
• A purchase where the refund window has passed.

Cancelling a plan

Plans do not renew automatically, so you are never charged again unless you choose to renew. You can stop using a plan at any time. Unused credits stay in your account as described on the pricing page. Cancelling after the 7-day refund window does not give a refund for the rest of the term.

Failed or duplicate payments

If money leaves your account but the payment fails, your bank or the payment provider usually returns it automatically. If you are charged twice for the same purchase, we refund the extra amount in full once we confirm it. In either case, if you have not received the money within 7 working days, write to us with the payment reference.

How to ask for a refund

Write to support@dharaiq.in from the email address on your DharaIQ account. Include the payment reference or receipt number and the reason for the refund.

We reply within 2 working days. Approved refunds go back to the original payment method within 5 to 7 working days; your bank may take a few more days to show it.

Contact

Questions about this policy: support@dharaiq.in.